Typical jobs across Bernalillo County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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6 job stories

Typical job

What homeowners notice: A homeowner notices a stain on a top-floor ceiling after each heavy rain. The flat roof above it stands in water for several days, and the drain is partly filled with grit.
What we do: The roofer clears the drain, measures its height against the low point of the roof and records the depth of the pond after a dry day. The drain is re-set, the seam nearest the stain is probed and re-sealed, and the attic is checked for the wet path.
What to expect: The written record shows the drain now empties the basin, the photographs show the reset, and the homeowner is told which lines were not in the scope and would need a separate visit.

half a day typical visit

Typical job

What homeowners notice: After a windy afternoon a homeowner finds a few shingles lifted at the lower edge and a damp mark on the wall where the valley meets the roof.
What we do: The roofer lifts a sample of shingles to test the seal and finds they tear rather than bend, which points to age. The lifted shingles are replaced where they can be matched, the valley metal is reset and the step flashing at the wall line is checked.
What to expect: The written scope explains that the covering is near the end of its life, separates the repairs from the replacement question and records the matched shingle line. The homeowner has the note for the next inspection.

one visit typical visit

Typical job

What homeowners notice: After a large automated hail report, a homeowner sees dents on the gutters and wants to know whether the roof was hit before deciding anything about a claim.
What we do: The roofer checks the soft metal first, then counts impacts in marked areas on each slope and compares the storm side with the sheltered side. The attic is checked for daylight and wet decking, and unclear marks are recorded separately rather than counted as hail.
What to expect: A dated summary with photographs and a list of areas not reached is given to the homeowner. Whether to file a claim, and what the policy pays, is left to the homeowner and the insurer.

one visit, a written record the following day typical visit

Typical job

What homeowners notice: A stain appears on the inside of a top-floor wall directly below a flat-roof parapet. It darkens after rain and the paint begins to bubble near the top of the wall.
What we do: The roofer checks the cap and the joints from the roof, finds a cracked joint and a lifted length of counterflashing. The wall cavity is checked with a moisture meter and the counterflashing is reset and sealed to the detail the membrane names.
What to expect: The cap and counterflashing are repaired, the wet area of the wall is dried and read at intervals, and the record shows the readings and the date the wall was closed up.

one day, plus a second visit to dry the wall typical visit

Typical job

What homeowners notice: A ceiling stain at the chimney wall appears only in the heaviest rain. The covering around the chimney looks sound from the ground and the homeowner is unsure where the water is getting in.
What we do: The roofer checks the attic at the chimney, finds a dry stain line on the rafter and then walks the roof. The step flashing is lifted at one edge and the counterflashing has pulled from the masonry. Both are reset and sealed, and the joint is tested with water from above while someone watches the ceiling below.
What to expect: The test shows the leak has stopped. The written record names the joint, the parts reset and the product used, and it is kept with the house papers.

half a day typical visit

Typical job

What homeowners notice: A seller is about to list a house and wants an honest account of the roof for the buyer's inspector. Two repairs were made before listing and no one wrote them down.
What we do: The roofer inspects the covering, the flashing and the drainage, checks the attic and records the state of each part. The two earlier repairs are listed where the roofer can date them from the materials, with the open items named separately.
What to expect: The seller receives a dated note with photographs, the areas not reached and the open items. The seller decides what to share, and the note is kept with the house papers.

one visit, note issued in writing typical visit

Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.